--- title: How to Use the DHL App description: Once you have successfully set up your DHL app, using it is very straightforward. --- [Skip to content](https://support.ikas.com/how-to-use-the-dhl-app#main-content) - [English](https://support.ikas.com/how-to-use-the-dhl-app) - [Deutsch](https://support.ikas.com/de/wie-verwende-ich-die-dhl-app) English Show submenu for translations [![ikas](https://support.ikas.com/hs-fs/hubfs/G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg?width=150&height=70&name=G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg)](https://ikas.com/) Open main navigation Close main navigation - - [English](https://support.ikas.com/how-to-use-the-dhl-app) - [Deutsch](https://support.ikas.com/de/wie-verwende-ich-die-dhl-app) English Show submenu for translations - [Go to ikas.com](https://ikas.com/) [Go to ikas.com](https://ikas.com/) Support Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.ikas.com/?hsLang=en) 2. [ikas Admin Dashboard](https://support.ikas.com/ikas-admin-dashboard?hsLang=en) 3. [Apps](https://support.ikas.com/ikas-admin-dashboard?hsLang=en#apps) # How to Use the DHL App ## Once you have successfully set up your DHL app, using it is very straightforward. How you use the DHL app depends on whether **automatic label creation** is enabled for your sales channels in the app **settings**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm_foto%202025-04-29%20um%2017-30-37-png.png?width=670&height=353&name=Bildschirm_foto%202025-04-29%20um%2017-30-37-png.png) ### **Overview:** - [Automatic Label Creation Enabled](https://support.ikas.com/how-to-use-the-dhl-app#automatic-label-creation-enabled) - [Automatic Label Creation Disabled](https://support.ikas.com/how-to-use-the-dhl-app#automatic-label-creation-disabled) - [After Label Creation](https://support.ikas.com/how-to-use-the-dhl-app#after-label-creation) - [Cancel or Split a Package](https://support.ikas.com/how-to-use-the-dhl-app#cancel-or-split-a-package) - [Return Labels](https://support.ikas.com/how-to-use-the-dhl-app#return-labels) - [Error Message During Label Creation](https://support.ikas.com/how-to-use-the-dhl-app#error-message-during-label-creation)   ### Automatic Label Creation Enabled If automatic label creation is enabled, a shipping label will be created automatically once you set the order status. **How it works:** 1. Go to **Orders \> Orders** and open the desired order. 2. Set the order status to **Ready for Shipment:** - Click on the three-dot button "..." next to the **Mark as Shipped** button. - Select **Mark as Ready for Shipment**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-36-27-png.png?width=670&height=362&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-36-27-png.png) The order status will change accordingly. 1. Within a few minutes, the DHL shipping label will be created automatically. 2. You can find the label in the **Timeline** section of the order by clicking **Shipment Label**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-09-png.png?width=670&height=249&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-09-png.png) > **Important**: If automatic label creation is enabled, **do not manually create labels**! ### Automatic Label Creation Disabled If automatic label creation is disabled, you must **manually** create shipping labels. You have two options: #### **Option 1: Create a Label Directly** - Open the relevant order with the status: **Created**. - Click the **three-dot button "..."** at the top right and select **Send to DHL**. - Select a package and click **Send**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-43-png.png?width=670&height=361&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-43-png.png) ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-43-37-png.png?width=670&height=228&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-43-37-png.png) - The order status will be updated to **Ready for Shipment**, and the label will appear in the **timeline**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-09-png-1.png?width=670&height=249&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-41-09-png-1.png) #### **Option 2: Set Status First, Then Create Label** - First, manually set the order status to **Ready for Shipment**. - Next to the Mark as Shipped button, click the **three-dot "..." button** and select **Send to DHL**. - Select a package and click **Send** to create the label. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-36-27-png-1.png?width=670&height=362&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-36-27-png-1.png) ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-44-20-png.png?width=670&height=361&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-44-20-png.png)   ### After Label Creation Created labels can be: - Downloaded directly from the **Timeline** within the order. - Found under **My Apps \> DHL App \> Orders**, where you can **download** them via the **three-dot "..."** menu of each order. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-47-18-png.png?width=670&height=265&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-47-18-png.png) Additionally: - The order status will automatically update (e.g., to **Shipped**). - Customers will automatically receive an email with their **tracking number**.   ### Cancel or Split a Package You can **cancel** or **split** packages via the three-dot "..." menu in an order (with status: **Ready for Shipment** or **Shipped**). #### **Cancel a Package** - Choose **Cancel Package** and confirm in the new window. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-48-37%20Kopie-png.png?width=670&height=361&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-48-37%20Kopie-png.png) ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-57-02-png.png?width=670&height=306&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-57-02-png.png) > After a package is canceled: > > - The previously created label becomes invalid in the dashboard. > - The order status will no longer update automatically. > - The cancellation only affects the ikas dashboard, not DHL’s database. > - If the label has not been used, there will be no problems. The order status will revert to **Created**. #### **Split a Package** - Choose **Split Package** and select which products should be shipped separately. - You can then create separate DHL labels for each shipment. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-48-37-png.png?width=670&height=361&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-48-37-png.png)   ### Return Labels Would you like to create a return label? ➡️ First, configure the return settings as described in the article: [How to Set Up the DHL App](https://support.ikas.com/how-to-set-up-the-dhl-app?hsLang=en) Once configured, a return label will automatically be created along with the shipping label. Depending on your settings, the return label can be: - Shown separately in the **Timeline**, or - Integrated into the shipping label PDF. You can either enclose the return label with the shipment or send it separately to your customer via email. > **Note:** The return label’s **recipient address** is the **same** as the sender address of the original shipment. > **Important**: Even if a return label is created, you must manually process any refunds in the ikas dashboard. ### Error Message During Label Creation If an error occurs: - Go to **My Apps \> DHL App \> Orders**. - Look for the error status **Failed**. - Hover your mouse over the error message to see the details. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-29%20um%2017-47-52-png.png?width=670&height=265&name=Bildschirm%C2%ADfoto%202025-04-29%20um%2017-47-52-png.png) #### **Common Error Causes:** - **Incorrect customer address:** Correct the customer address under the order. - **Incorrect sender address:** Correct your own address under **General Settings**. - **Status error:** The order status was already set to **Fulfilled** before the label was created. - 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