How to Set Up Your Refund Settings

To adjust your refund settings and allow your customers to request a refund, follow these steps:

1. Login to the ikas Dashboard:

   Sign in to your ikas dashboard.

2. Access Shipping Settings:

   In the left menu, click on Sales Channel B2C > Shipping Settings.

3. Access Return Settings:

   In the Return Settings section, click on Edit Refund Settings on the right.

4. Adjust Return Settings:

   A new window will open where you can set the following options:

   • Maximum Refundable Days: Set how many days after the purchase a refund request can be made.
   • Refund Description: Enter a description explaining the refund conditions to your customers.
   • Refund Requests: Determine whether customers can request a refund and if these requests should be automatically approved.

5. Save:

   Click on Save to apply your settings.

💡 Check out the following articles to learn more about refunds in ikas:

• How to Manage Refunds
• How to Process Customer Refund Requests