Shipping Settings
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      2. Sales Channel B2C
      3. Shipping Settings

      How to Set Up Your Refund Settings

      To adjust your refund settings and allow your customers to request a refund, follow these steps:

      1. Login to the ikas Dashboard:

        Sign in to your ikas dashboard.

      2. Access Shipping Settings:

        In the left menu, click on Sales Channel B2C > Shipping Settings.

      3. Access Return Settings:

        In the Return Settings section, click on Edit Refund Settings on the right.

      4. Adjust Return Settings:

        A new window will open where you can set the following options:

        • Maximum Refundable Days: Set how many days after the purchase a refund request can be made.
        • Refund Description: Enter a description explaining the refund conditions to your customers.
        • Refund Requests: Determine whether customers can request a refund and if these requests should be automatically approved.

      5. Save:

        Click on Save to apply your settings.

       

       

       

      💡 Check out the following articles to learn more about refunds in ikas:

       

      For any assistance or if you have further questions, please let us know. You can contact us by phone at +49 7361 3893012 or email us at support@ikas.de.