--- title: How to Manage Refunds description: "In ikas, you can process refunds in two ways: Log in to the ikas Dashboard: Sign in to your ikas Dashboard. Open the Order: In the left menu, click on Orders > Orders and open the relevant order. 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[ikas Admin Dashboard](https://support.ikas.com/ikas-admin-dashboard?hsLang=en) 3. [Orders](https://support.ikas.com/ikas-admin-dashboard?hsLang=en#orders) # How to Manage Refunds In ikas, you can process refunds in two ways: - [**Product-based Refund**](https://support.ikas.com/how-to-manage-refunds#product-based-refund): In this case, the refund is issued for specific products within an order. You can adjust the number of items to be returned and optionally include additional costs such as shipping fees. Products can be restocked, and the order status is set to *returned*, which is important for accurate sales reports. - [**Amount-based Refund**](https://support.ikas.com/how-to-manage-refunds#amount-based-refund): This method allows you to refund a fixed amount of money, regardless of the products. It enables flexible partial refunds without having to assign them to specific products. The stock level remains unchanged, and the order status stays the same, so this type of refund is not included in sales reports. In both cases, the payment status is updated accordingly. ### Processing a Product-based Refund 1. **Log in to the ikas Dashboard:** Sign in to your ikas Dashboard. 2. **Open the Order:** In the left menu, click on **Orders > Orders** and open the **relevant order**. 3. **Initiate the Refund:** In the top-right corner of the order, click the **three-dot button** and select **Refund**. 4. **Select Product-based Refund:** Choose **Product-based Refund**. 5. **Select Products to Refund:** Enter the quantity of each product to be refunded. Use the **Restock** checkbox to decide whether the returned items should be added back to your inventory. 6. **Add Additional Refunds:** You can also refund shipping fees or other charges by selecting the appropriate checkboxes. 7. **Enter Refund Details:** Choose the relevant warehouse. Optionally, you can specify a reason for the refund. 8. **Adjust the Summary:** Review the refund summary and adjust the amount if necessary. 9. **Notify the Customer (optional):** Check the box in the summary if you’d like to **send a notification to the customer**. 10. **Complete the Refund:** Click the red **Refund** button to complete the refund process. 11. **Confirm the Refund:** A confirmation window will appear. Review the details and confirm to finalize the refund. > Note: For a product-based refund, the payment status will be updated to Refunded or Partially Refunded, depending on the type of refund. The refund will be initiated with the connected payment provider. If the payment method is **bank transfer**, you will need to process the payment manually. > >   ### Processing an Amount-based Refund 1. **Log in to the ikas Dashboard:** Sign in to your ikas Dashboard. 2. **Open the Order:** In the left menu, click on **Orders > Orders** and open the **relevant order**. 3. **Initiate the Refund:** In the top-right corner of the order, click the **three-dot button** and select **Refund**. 4. **Select Amount-based Refund:** Choose **Amount-based Refund**. 5. **Enter Refund Amount:** Enter the desired refund amount, or select the maximum possible amount. 6. **Notify the Customer (optional):** Check the box to notify the customer about the refund. 7. **Review Summary:** Click on **View Refund Summary** to see an overview. 8. **Confirm the Refund:** Review the refund details and confirm by clicking the red button. > **Note**: The refund will be initiated with the connected payment provider. If the payment method is **bank transfer**, you will need to process the payment manually. 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