How to Process Customer Refund Requests

If a customer submits a refund request via their customer account, you can quickly and easily manage it in the ikas Dashboard. Simply follow the steps below to review the request and process the refund.

1. Log in to the ikas Dashboard:

   Sign in to your ikas Dashboard.

2. Open the Orders Section:

   In the left-hand menu, click on Orders > Orders and open the relevant order with the order status Refund Request Approved.

3. Approve the Return:

   Click the Refund button to approve the return.

4. Select the Refund Type:

   Choose either Product-based Refund or Amount-based Refund. You can find more details on how to process each type of refund here.

Notes:

• The refund will be initiated automatically with the connected payment provider. The order and payment status will be updated accordingly.

• If a return request for a specific product is declined, no further request can be submitted for that product. However, if the order contains multiple products, return requests can still be submitted for the remaining items.

• Capturing or analyzing return reasons is currently not possible.

• Return requests without a customer account: Customers without an account can also create a return. In the theme, there is an Order Tracking section where customers can initiate a return using their order number and email address.