How to Process Customer Refund Requests

If a customer submits a refund request via their customer account, you can quickly and easily manage it in the ikas Dashboard. Simply follow the steps below to review the request and process the refund.

1. Log in to the ikas Dashboard:

   Sign in to your ikas Dashboard.

2. Open the Orders Section:

   In the left-hand menu, click on Orders > Orders and open the relevant order with the order status Refund Request Approved.

3. Approve the Return:

   Click the Refund button to approve the return.

4. Select the Refund Type:

   Choose either Product-based Refund or Amount-based Refund. You can find more details on how to process each type of refund here.

Note: The refund will be initiated with the connected payment provider. The order and payment statuses will be updated according to the type of refund processed.

For any assistance or if you have further questions, please let us know. You can contact us by phone at +49 7361 3893012 or email us at support@ikas.de.