--- title: How to Process Orders description: "All orders can be found in the ikas dashboard under Orders > Orders in the left-hand menu. Orders can go through different scenarios and have two essential statuses: The payment status of an order sho" --- [Skip to content](https://support.ikas.com/how-to-process-orders#main-content) - [English](https://support.ikas.com/how-to-process-orders) - [Deutsch](https://support.ikas.com/de/wie-wird-eine-bestellung-abgewickelt) English Show submenu for translations [![ikas](https://support.ikas.com/hs-fs/hubfs/G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg?width=150&height=70&name=G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg)](https://ikas.com/) Open main navigation Close main navigation - - [English](https://support.ikas.com/how-to-process-orders) - [Deutsch](https://support.ikas.com/de/wie-wird-eine-bestellung-abgewickelt) English Show submenu for translations - [Go to ikas.com](https://ikas.com/) [Go to ikas.com](https://ikas.com/) Support Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.ikas.com/?hsLang=en) 2. [ikas Admin Dashboard](https://support.ikas.com/ikas-admin-dashboard?hsLang=en) 3. [Orders](https://support.ikas.com/ikas-admin-dashboard?hsLang=en#orders) # How to Process Orders All orders can be found in the **ikas dashboard** under **Orders > Orders** in the left-hand menu. Orders can go through different scenarios and have two essential statuses: - [**Payment Status**](https://support.ikas.com/how-to-process-orders#payment-status) - [**Order Status**](https://support.ikas.com/how-to-process-orders#order-status) ---     ### Payment Status The payment status of an order shows the current state of payment and is visible in the top bar next to the order number. You can find more details on the payment status on the right side of the order under **Transactions**. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-15%20um%2017-04-24-png.png?width=670&height=184&name=Bildschirm%C2%ADfoto%202025-04-15%20um%2017-04-24-png.png) **Note:** If the payment for a manually created order is marked as "Received," this status cannot be undone. It can only be changed to "Refunded." #### **Managing Payments for Manually Created Orders** If an order was created manually, you can add a **payment method** or create a **payment link** in the **Transactions** section on the right side of the order. The generated payment link can be sent to the customer **manually**. The customer will then be directed to the **checkout of the created order** to complete the payment via their preferred method. ---     ### Order Status The **order status** indicates the current stage of processing and is displayed in the top bar next to the order number. In certain cases, the order status is automatically set to **“Delivered”**, for example, when all products in the order are digital products or when it is an in-store pickup. An order can go through the following phases: - **Created** *(default status after the order is placed)* - **Ready for Shipment** *(after marking the order as ready for dispatch)* - **Shipped** *(after the order is shipped)* - **Delivered** *(once the order has been successfully delivered)* #### **Order Status: Actions and Their Effects** The following table shows which actions can be performed depending on the order status and what new status is reached as a result. ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-04-15%20um%2017-04-03-png.png?width=670&height=211&name=Bildschirm%C2%ADfoto%202025-04-15%20um%2017-04-03-png.png) #### **Splitting Orders and Managing Partial Shipments** If an order contains more than one product, it can be split into **multiple packages** that are managed **individually**. This allows you to separate **ready-to-ship** and **not ready-to-ship** products. Each package is assigned its own order status, and the overall order can go through different statuses. You can perform **individual actions** for each package, and the order status for that package will be updated accordingly. The **overall order status** can then be: - **Partially Ready for Shipment** - **Partially Shipped** - **Partially Delivered** Once all packages reach the same status, the status of the overall order will automatically be updated to **Ready for Shipment**, **Shipped**, or **Delivered**. Additionally, you can **cancel individual packages**, which will set the status of the affected package back to **Created**. #### **Available Options and Actions by Order Status** The following overview shows which additional options are available in each order status — either independently or as part of another action: - **Created:** - **Print Packing Slip** - **Send notification to the customer** (when selecting "Mark as Ready for Shipment") - **Ready for Shipment:** - **Print Packing Slip** - **Enter tracking information** and/or **send notification to the customer** (when selecting "Mark as Shipped") - **Shipped:** - **Print Packing Slip** - **Enter tracking information** and **send notification to the customer** --- ### **Cancellation and Refund** If you need to cancel an order or issue a refund, you can do so directly within the order via the three-dot menu button at the top right. #### **Canceling an Order** An order can only be canceled if its order status is **Created**. In this case, the order status will be updated to **Canceled**. In all other cases, cancellation is no longer possible — instead, a refund can be issued. ➡️ You can find detailed information in this article: [How to Cancel an Order](https://support.ikas.com/how-to-cancel-an-order?hsLang=en) #### **Issuing a Refund** If a refund is necessary, you can choose between a **product-based refund** or a **custom amount refund**. ➡️ You can find detailed information in this article: [How to Manage Refunds](https://support.ikas.com/how-to-manage-refunds?hsLang=en)     - [ikas Guides and Checklists](https://support.ikas.com/ikas-guides-and-checklists?hsLang=en#main-content) - [Your Perfect Start with ikas](https://support.ikas.com/ikas-guides-and-checklists?hsLang=en#your-perfect-start-with-ikas) - [Go Global with ikas](https://support.ikas.com/ikas-guides-and-checklists?hsLang=en#go-global-with-ikas) - [Take Your Store to the Next Level](https://support.ikas.com/ikas-guides-and-checklists?hsLang=en#take-your-store-to-the-next-level) - [ikas Admin Dashboard](https://support.ikas.com/ikas-admin-dashboard?hsLang=en#main-content) - 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