How to Add "Cash on Delivery" as a Payment Method?

With the payment method Cash on Delivery, your customers pay the invoice amount directly to the shipping carrier upon delivery. Here you will learn how to set up this option in the ikas dashboard.

To activate the Cash on Delivery payment method in your ikas dashboard, follow these steps:

1. Log in to the ikas dashboard:
   Log in to your ikas dashboard.
2. Open the sales channel:
   In the left menu, go to the desired sales channel.
3. Open payment settings:
   Click on the Payment Settings tab within the sales channel.
4. Add payment method:
   Click on Add Payment Method at the top right and select Pay on delivery (Cash) from the list.
5. Enter name and description:
   Give the payment method a name that will be shown at checkout.
   Optionally, add instructions about the cash on delivery process in the description field, for example:
   

   Example description:
   
   Payment is made directly upon delivery to the courier.
   
   Please have the exact amount ready in cash.

   
6. Set restrictions (optional):
   Set a minimum or maximum basket amount for which the payment method should be available.
   
7. Save:
   Click Save. The payment method will now be listed under Sales Channel > Payment Settings.
   
8. Set order price adjustment (optional):
   If you want to add an extra fee for this method (e.g., cash on delivery fee):
   Select Add to order price, enter an amount in % or € and click Save.
9. Deactivate or delete payment method (optional):
   If you want to temporarily deactivate the payment method, click Make Passive at the top right. To completely remove it, use the three-dot menu (…) at the top right and select Delete.
10. Restrict payment method to certain countries (optional):
    If the payment method should only be offered in certain countries, return to the payment methods list. Click Add countries and select in which countries the payment method should be available.
    
    

How does the payment process work?

1. Customer selects Cash on Delivery:
   At checkout, the customer chooses the payment option Cash on Delivery.

2. Order status "Awaiting Payment":
   The order is marked accordingly in the system.

3. Shipping with cash on delivery and approving the payment
   You ship the order using a carrier that offers cash on delivery. The customer pays upon receiving the order. Once the payment is transmitted to you by the carrier, go to Orders > Orders, open the relevant order, and manually approve the payment in the Transactions section on the right.
   

   

4. Status is updated:
   The order status changes to Payment Received.