---
title: How Does the Refund to Store Credit Work
description: Refunds can now also be credited directly to the customer’s store account as store credit. This credit can be flexibly applied to the next purchase, ensuring a smooth shopping experience.
---

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# How Does the Refund to Store Credit Work

## Refunds can now also be credited directly to the customer’s store account as store credit. This credit can be flexibly applied to the next purchase, ensuring a smooth shopping experience.

### How do I activate the feature?

1. **Activate in settings:**
   
   Go to **Sales Channels \> Customer Settings** and enable the option **“Refund to Store Credit.”**
   
   ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-08-19%20um%2014-47-15-png.png?width=2880&height=1554&name=Bildschirm%C2%ADfoto%202025-08-19%20um%2014-47-15-png.png)
2. **Process a refund:**
   
   Open the refund screen and select the **“Refund to Store Credit”** button.
   
   You can then complete the refund as usual.
   
   ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-08-19%20um%2014-48-47-png.png?width=2880&height=1554&name=Bildschirm%C2%ADfoto%202025-08-19%20um%2014-48-47-png.png)
3. **How customers can use it:**
   
   Once the refund is processed, the amount will be credited to the customer’s account.
   
   Customers can use their credit during their next purchase by selecting **“Use my store credit”** at the final step of checkout.

 

### Important Notes

- **Orders without a customer account**
  
  Refunds can also be issued to store credit for guest checkouts.
  
   However, for customers to redeem the credit, they must register before their next purchase.
- **Supported refund types**
  
  The feature supports both **product-based refunds** and **amount-based refunds**.
- **Visibility of store credit**
  
    - Customers can currently view their credit via the respective order under **“My Account.”**

- - An improved and more visible display will be introduced in the future.

- - Merchants can view customer credits at any time in the **Admin Panel** under the respective customer profile.
      
      ![](https://support.ikas.com/hs-fs/hubfs/Bildschirm%C2%ADfoto%202025-08-19%20um%2014-51-59-png.png?width=2880&height=1554&name=Bildschirm%C2%ADfoto%202025-08-19%20um%2014-51-59-png.png)

  **⚠️ Important technical notes**
  
    - To make the feature visible in the storefront, a **theme update** may be required.
    - If no update is available, adding and then removing a new page can also trigger the update.

 

 

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