In ikas, you can process refunds in two ways:
- Product-based Refund: In this case, the refund is issued for specific products within an order. You can adjust the number of items to be returned and optionally include additional costs such as shipping fees.
- Amount-based Refund: This method allows you to refund a fixed amount of money, regardless of the products. It enables flexible partial refunds without having to assign them to specific products.
Processing a Product-based Refund
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Log in to the ikas Dashboard:
Sign in to your ikas Dashboard.
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Open the Order:
In the left menu, click on Orders > Orders and open the relevant order.
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Initiate the Refund:
In the top-right corner of the order, click the three-dot button and select Refund.
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Select Product-based Refund:
Choose Product-based Refund.
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Select Products to Refund:
Enter the quantity of each product to be refunded. Use the Restock checkbox to decide whether the returned items should be added back to your inventory.
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Add Additional Refunds:
You can also refund shipping fees or other charges by selecting the appropriate checkboxes.
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Enter Refund Details:
Choose the relevant warehouse. Optionally, you can specify a reason for the refund.
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Adjust the Summary:
Review the refund summary and adjust the amount if necessary.
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Notify the Customer (optional):
Check the box in the summary if you’d like to send a notification to the customer.
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Complete the Refund:
Click the red Refund button to complete the refund process.
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Confirm the Refund:
A confirmation window will appear. Review the details and confirm to finalize the refund.
Note: For a product-based refund, the payment status will be updated to Refunded or Partially Refunded, depending on the type of refund. The refund will be initiated with the connected payment provider. If the payment method is bank transfer, you will need to process the payment manually.
Processing an Amount-based Refund
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Log in to the ikas Dashboard:
Sign in to your ikas Dashboard.
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Open the Order:
In the left menu, click on Orders > Orders and open the relevant order.
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Initiate the Refund:
In the top-right corner of the order, click the three-dot button and select Refund.
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Select Amount-based Refund:
Choose Amount-based Refund.
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Enter Refund Amount:
Enter the desired refund amount, or select the maximum possible amount.
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Notify the Customer (optional):
Check the box to notify the customer about the refund.
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Review Summary:
Click on View Refund Summary to see an overview.
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Confirm the Refund:
Review the refund details and confirm by clicking the red button.
Note: The refund will be initiated with the connected payment provider. If the payment method is bank transfer, you will need to process the payment manually. In an amount-based refund, only the payment status will be updated to Refunded, while the order status remains unchanged.
For any assistance or if you have further questions, please let us know. You can contact us by phone at +49 7361 3893012 or email us at support@ikas.de.