--- title: How to Enable Support Access for ikas description: "To allow the ikas support team to access your dashboard and assist you with any issues or questions, follow these steps: Log in to your ikas dashboard: Sign in to your ikas dashboard. Go to Settings:" --- [Skip to content](https://support.ikas.com/how-to-enable-support-access-for-ikas#main-content) - [English](https://support.ikas.com/how-to-enable-support-access-for-ikas) - [Deutsch](https://support.ikas.com/de/wo-kann-ich-meine-eigenen-ikas-rechnungen-einsehen-bzw.-meine-rechnungsadresse-anpassen-1) English Show submenu for translations [![ikas](https://support.ikas.com/hs-fs/hubfs/G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg?width=150&height=70&name=G%C3%B6r%C3%BCnt%C3%BC%2019.03.2025%2018.54.jpeg)](https://ikas.com/) Open main navigation Close main navigation - - [English](https://support.ikas.com/how-to-enable-support-access-for-ikas) - [Deutsch](https://support.ikas.com/de/wo-kann-ich-meine-eigenen-ikas-rechnungen-einsehen-bzw.-meine-rechnungsadresse-anpassen-1) English Show submenu for translations - [Go to ikas.com](https://ikas.com/) [Go to ikas.com](https://ikas.com/) Support Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.ikas.com/?hsLang=en) 2. [ikas Admin Dashboard](https://support.ikas.com/ikas-admin-dashboard?hsLang=en) 3. [Settings](https://support.ikas.com/ikas-admin-dashboard?hsLang=en#settings) # How to Enable Support Access for ikas To allow the ikas support team to access your dashboard and assist you with any issues or questions, follow these steps: 1. **Log in to your ikas dashboard:** Sign in to your ikas dashboard. 2. **Go to Settings:** In the left-hand menu, click on **Settings** and select **Support Access Settings**. 3. **Enable access:** - Check if support access is already enabled and see how long the support team will have access. - Click **Edit** to adjust the access period as needed. 4. **Save:** Confirm your settings to activate or deactivate support access. Support access is especially helpful for resolving technical issues or addressing specific questions directly within your dashboard. ### Managing Partner Access Permissions The partner access permission allows your partner to access your ikas dashboard. **Check the permission status:** - This permission is **enabled by default**, but you can **remove** it via the **three-dot button** on the right. - Once it’s **deactivated**, it cannot be reactivated directly via the dashboard. **Reactivate partner access:** - The partner needs to log in to their **partner dashboard**. - There, they can remove the existing invitation and send a new request. - You can approve the request in your dashboard (again via the **three-dot button**) or revoke access at any time. 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