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      How to Deactivate or Activate a Customer Account

      To deactivate or activate an existing customer account, follow these steps:

      1. Login to the ikas Dashboard:

        Sign into your ikas Dashboard.

      2. Access Customers:

        Click on the Customers > Customers tab in the left menu.

      3. Select the Customer Profile:

        Choose the customer profile you want to deactivate or activate.

      4. Edit the Customer Profile:

        Click on Edit at the top right.

      5. Deactivate or Activate the Customer Account:

        Click on the Three-Dots Button in the top right corner and select Disable Account or Activate Account.

        • When deactivated, the account status will be set to ❌ Blocked. The customer profile remains, but access to the account will be restricted.
        • When activated, the account status will be set to ✅ Active, and the customer can access their account again.

      6. Save:

        Click Save to secure the changes.

       

       

       

      💡 Check out the following articles to learn more about managing customer profiles in ikas:

       

      For any assistance or if you have further questions, please let us know. You can contact us by phone at +49 7361 3893012 or email us at support@ikas.de.