How to Connect Your Email Domain

To link your email domain and send business emails from your own domain, follow the steps below.

✅ Requirement

To connect your email domain with ikas, you need to have a registered email domain (e.g. via IONOS, Google Workspace, etc.).

Please note: ikas does not provide its own email hosting.
This means you can use your domain to send emails through ikas (e.g. order confirmations), but you will need an external provider to receive and manage emails.

🔧 Connecting your email domain

1. Log in to the ikas Dashboard:

   Sign in to your ikas Dashboard.

2. Open Settings:

   In the left-hand menu, click on Settings and then select Email Domain Settings.

3. Add Email Settings:

   Click on Add Email Settings to add a new email domain.

4. Complete the Details:

   In the new window, enter the following required information for your email domain:

   • Email Domain Name: The domain name to be used for emails sent from your system.
     • Example: ikas.de
   • Sender Email Address: The email address customers will receive emails from, such as order confirmations or campaign emails.
     • Example: no_reply@ikas.de
   • Sender Name: The name that will appear in the emails sent from your system.
     • Example: ikas DACH
   • Reply-To Email Address: The email address where customer replies (e.g., from contact forms) will be sent.
     • Example: info@ikas.de
   • Reply-To Name: The name that will appear in reply emails.
     • Example: ikas DACH

5. Save and Add DNS Records:

   After entering the required information, click Save.
   This will generate four DNS records.

   These records need to be added to the DNS settings of your email domain provider. The exact process may vary depending on your provider.

   Note: If you need assistance, your domain provider is your primary point of contact.

   
   Important note on sending and receiving emails
   
   ikas allows you to send emails using your own domain (e.g. order confirmations), but does not provide email hosting.
   This means: You can send emails using an address like info@your-domain.com, but in order to receive emails (e.g. replies from customers), this address must be set up and managed with an external email provider.
   The DNS records generated in the ikas panel only affect email sending – not receiving or mailbox management.
   
   

6. Verify the Domain:

   After the DNS records have been added, click the Verify Domain button in the ikas Dashboard.

   Once the status changes from Pending to Verified, your email domain has been successfully connected.

   Note: Updating DNS records can take up to 24 hours.