How to Cancel an Order

To cancel an order, follow these steps:

1. Log in to the ikas Dashboard

   Sign in to your ikas Dashboard.

2. Open the Orders Section

   In the left-hand menu, click on Orders > Orders.

3. Select the Order:

   Open the relevant order.

4. Cancel the Order:

   Click on the three-dot button in the top right corner and select Cancel.

Note: An order can only be cancelled if the order status is Unfulfilled and the payment status is Pending Payment. In all other cases, the order cannot be cancelled and must be refunded instead.

For any assistance or if you have further questions, please let us know. You can contact us by phone at +49 7361 3893012 or email us at support@ikas.de.